STORE POLICY
At Pendra Jewels, we believe that your jewellery is more than just a purchase. It’s a keepsake, a memory, a part of you. That’s why we take extra care with how your pieces are shipped and packaged. We use high-quality, elegant packaging that reflects our brand’s craftsmanship and ensures your jewels arrive in pristine condition.
CUSTOMER CARE
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​Shipping Methods
When you place an order on www.pendrajewels.com, you can choose from a few trusted delivery options at checkout. Including standard and express shipping. We partner with reliable courier to make sure you get your pieces on time, whether you’re ordering a delicate pendant or a bold statement piece.
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Packaging
Every piece of Pendra jewellery is lovingly wrapped in padded, eco-conscious packaging. Inside, you’ll find a branded pouch or box (depending on the item) that not only protects your jewellery but is beautiful enough to gift straight to someone special.
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Shipping Costs
We strive to keep shipping costs fair and transparent. At checkout, you’ll always see an itemised breakdown of delivery fees based on your location, the size / weight of your order. There are no hidden charges, just what it costs to get your jewellery safely to your door.
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Tracking & Support
Once your order is shipped, we’ll email you tracking details so you can follow its journey. If you have any questions about your delivery, or if something doesn’t feel quite right, our customer care team is here to help. Just reach out through our Contact Us page or email us. We’re dedicated to making sure you feel confident and cared for every step of the way.
PRIVACY & SAFETY
At Pendra Jewels, your trust means everything to us. When you shop with us, you’re not just choosing beautiful jewellery, you’re choosing a brand that values your privacy and protects your personal information with care. We collect only the details we need to process your order, provide support, and improve your experience. Your data is stored securely and never sold or shared with third parties unless required to complete your purchase or comply with the law.
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We use trusted payment providers and secure checkout technology to keep your personal and payment information safe. All transactions on our website are encrypted, and our systems are monitored to ensure your data stays protected. If you ever have questions about how your information is used or need help updating your details, our team is here to support you.
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Your Safety Matters
We want you to feel confident every time you shop with Pendra Jewels. If you notice anything unusual with your account or receive suspicious communication claiming to be from us, please reach out immediately. We’ll guide you on the next steps and make sure your shopping experience remains secure.
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Your Rights
You’re always welcome to contact us to view, update, or request the removal of your personal information. We believe in being open and transparent, and we’re committed to respecting your rights and keeping your trust.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
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