Australian Owned & Operated | Fast Shipping Across Australia | Secure Checkout Guaranteed
FAQs
How can we assist?
At Pendra Jewels, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
What payment methods do you accept?
We accept secure payments via:
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Visa
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Mastercard
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PayPall
Do you ship internationally?
No, Pendra Jewels currently ships within Australia only.
All orders are carefully packed and dispatched from within Australia.
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery times are typically:
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2–7 business days depending on your location within Australia
You will receive tracking details once your order has been dispatched.
What is your return policy?
Due to the nature of fine jewellery and hygiene considerations, we do not accept returns or exchanges for change of mind.
If you have any concerns about your order, please contact us and we will assist you in line with our policy and Australian Consumer Law.
What if my item is faulty or damaged?
We take great care in preparing each order. However, if your item arrives damaged or is not as described, please contact us as soon as possible.
We will require:
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Proof of purchase
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Photos of the item and packaging
Once reviewed, we will arrange a suitable resolution such as a repair, replacement, or other outcome in accordance with Australian Consumer Law.
Can I cancel my order?
As our pieces are processed quickly, orders cannot be cancelled once they have been prepared or dispatched.
We recommend reviewing your order carefully before checkout.
Why might my order be delayed?
While we aim for prompt delivery, occasional delays can occur due to courier or external factors.
If your parcel has not arrived within the expected timeframe, we recommend checking your tracking link first via Australia Post.
If further assistance is needed, please contact us and we will help resolve it.
How can I contact you?
For any questions or support, you can reach us at:
We aim to respond as promptly as possible.