Last Updated: 1st November 2025

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These Terms and Conditions (“Terms”) govern your access to and use of the Pendra Jewels website (“Website”), products, and services (“Services”). By accessing our Website or purchasing from Pendra Jewels, you agree to be bound by these Terms. If you do not agree, you must discontinue using our Website.

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1. Definitions

• “Pendra Jewels,” “we,” “us,” “our” refers to Pendra Jewels, operating in Australia.

• “You,” “Customer,” “User” refers to any person who accesses the Website or purchases our products.

• “Australian Consumer Law (ACL)” refers to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

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2. Use of Our Website

By using this Website, you agree not to:

• Engage in illegal, misleading, or fraudulent activity

• Interfere with the Website’s security or functionality

• Copy or use Website content without permission

We may restrict or refuse service where misuse is detected.

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3. Product Information

We aim to provide accurate descriptions, images, and pricing. However:

• Colours may appear differently depending on your device

• Handmade jewellery may vary slightly

• Prices may change without notice

All measurements and descriptions are approximate unless stated otherwise.

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4. Orders & Payments

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract

• Payment information you provide is accurate and authorised

We reserve the right to cancel or refuse orders due to:

• Suspected fraud

• Stock unavailability

• Incorrect pricing or errors

If an order is cancelled, you will be refunded in full.

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5. Shipping & Delivery

Shipping costs and estimated delivery times are displayed at checkout.

Once your order is shipped, delays outside our control (courier delays, customs issues, incorrect address details) are not our responsibility.

Risk in the goods passes to you when the order is delivered to the shipping address provided.

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6. Returns, Exchanges & Refunds (Australian Consumer Law Compliant)

Your rights under the Australian Consumer Law (ACL) are protected.

You are entitled to a repair, replacement, or refund where goods are:

• Faulty

• Not as described

• Unsafe

• Not of acceptable quality

Change-of-mind returns are subject to our Shipping & Refund Policy.

If goods are damaged during shipping, please contact us within a reasonable timeframe with photographic evidence.

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7. Intellectual Property & Photo/Design Protection

(Australia-wide & internationally compliant)

All jewellery designs, product photographs, branding, logos, text, and digital content displayed by Pendra Jewels are protected by Australian copyright law, the Copyright Act 1968 (Cth), and international copyright treaties.

Pendra Jewels is the sole copyright owner of all images and visual materials on the Website.

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You are strictly prohibited from:

• Copying, reproducing, downloading, or distributing our photos or jewellery designs

• Claiming, registering, or attempting to copyright our images or designs in Australia or any other country

• Using our photos for commercial or promotional purposes without written permission

• Altering, editing, or manipulating our images

• Uploading our content to any other website, marketplace, or social media platform as your own

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Any attempt by any individual or business to claim ownership or copyright of Pendra Jewels’ photos, whether within Australia or internationally constitutes copyright infringement and may result in legal action, including:

• DMCA takedown notices

• Copyright infringement claims

• Cease and desist orders

• Claims for damages under Australian and international law

Pendra Jewels actively monitors for misuse of its images and will enforce its rights globally.

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8. Limitation of Liability (as permitted under ACL)

Nothing in these Terms limits your rights under Australian Consumer Law.

To the extent permitted by law, Pendra Jewels is not liable for:

• Loss of profits

• Loss of business or anticipated savings

• Indirect or consequential damages

• Website errors, interruptions, or third-party disruptions

Your use of the Website is at your own risk.

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9. Privacy

Your personal information is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the terms set out in our Privacy Policy.

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10. Third-Party Links

Our Website may include links to third-party sites.
Pendra Jewels is not responsible for:

• Content on external websites

• Their privacy practices

• Loss or damages arising from their use

Use third-party links at your own discretion.

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11. User Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login details

• Ensuring the information is accurate and updated

• All actions taken under your account

We may suspend or delete accounts that violate these Terms.

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12. Changes to Terms

We may modify these Terms at any time.
Revised Terms will be posted on this page and take effect immediately.
Continued use of the Website indicates acceptance of updated Terms.

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Updated 13. Governing Law & Jurisdiction

These Terms are governed by the laws of Australia, including the Australian Consumer Law, and apply across all Australian states and territories, including:

• New South Wales (NSW)

• Victoria (VIC)

• Queensland (QLD)

• Western Australia (WA)

• South Australia (SA)

• Tasmania (TAS)

• Australian Capital Territory (ACT)

• Northern Territory (NT)

 

For international customers, these Terms remain governed by Australian law, and you agree that any disputes, claims, or legal matters arising from your use of our Website or purchase of our products will be resolved exclusively in the courts of Australia, which retain jurisdiction regardless of your location.

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14. Contact Information

For questions regarding these Terms, please contact:

Pendra Jewels
Email: info@pendrajewels.com