Privacy at Pendra Jewels

Privacy Policy

Last Updated: 1 November 2025

Pendra Jewels respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

We may collect personal information when you interact with our website, place an order, or communicate with us. This may include:

Name, email address, phone number, and postal address
Payment details (processed securely via third-party providers)
Customer service interactions and feedback
Information provided through promotions or surveys

2. How We Collect Your Information

We collect information when you:

Visit or interact with our website
Place an order
Subscribe to emails or promotions
Contact us directly
Engage with us via social media

We may also receive information from trusted third-party service providers in accordance with applicable laws.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Provide customer support
Improve our products and services
Send updates, promotions, and marketing communications (where you have consented)
Enhance your website experience

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.

4. Disclosure of Personal Information

We may share your information with:

Payment processors (e.g. PayPal)
Shipping providers (e.g. Australia Post)
Website and analytics providers (e.g. Google Analytics)
Service providers assisting with business operations

We may also disclose information where required by law or to protect our legal rights.

5. Security of Your Information

We take reasonable steps to protect your personal information using secure systems, encryption, and industry-standard safeguards.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You may request access to or correction of your personal information by contacting us at:

📧 info@pendrajewels.com

We will respond in accordance with applicable laws. A small administrative fee may apply where permitted.

7. Privacy Complaints

If you have concerns about how we handle your information, please contact us at:

📧 info@pendrajewels.com

We will investigate and respond promptly.

8. Cookies

We use cookies to improve your browsing experience, analyse website traffic, and personalise content.

You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Website Analytics

We use tools such as Google Analytics to understand website usage and improve performance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

Pendra Jewels
📧 info@pendrajewels.com

Private Policy: Privacy Policy